Terms and Conditions

This page tells you information about us and the legal terms and conditions (“Terms & Conditions”) on which we sell any of the products listed on our website (“Products”) to you.

These Terms & Conditions apply to your use of the Susannah Black website at (“our website"). Please read these Terms & Conditions carefully as by accessing, browsing, using or registering on our website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety.  We also suggest that you print and keep a copy for your future reference (but please check this page regularly to determine whether our Terms & Conditions have been updated - any new terms will automatically be effective when they are published on this website).

Susannah Black reserves the right to:

  • amend our Terms & Conditions;
  • refuse any user access to our website;
  • terminate user accounts; 
  • modify or withdraw (temporarily or permanently) this website without notice; or
  • cancel customer orders at our discretion.


Susannah Black grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it.

You should not use our website or its contents for any commercial purposes whatsoever. This means that you may not:

  • collect or use any product listings, descriptions or prices;
  • download or copy any account information for the benefit of another merchant;
  • use any data mining or similar data gathering/extraction tools; or
  • modify, reproduce, duplicate, copy or otherwise exploit our website for any commercial purpose without our express written consent.

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

Susannah Black does not sell products for purchase by children. If you are under 18, you may use only with the involvement of a parent or guardian.

We use reasonable efforts to ensure that our website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other devices. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely. Except where required by applicable law, Susannah Black shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via our website.


Except where we say otherwise in these Terms & Conditions, the contents of our website are displayed solely for the purposes of promoting Susannah Black's products and services available in the UK.

Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms & Conditions by you or any other liabilities arising out of your use of our website, or the use by any other person accessing our website your shopping account and/or personal information.


If you register as a customer on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. Susannah Black will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

By registering you are warranting that:

  • the personal information that you are required to provide is true, accurate, current and complete in all respects;  
  • you accept responsibility for all activities that occur under your account or password;
  • you will notify us immediately of any changes to your personal information or if you have any reason to believe that your password is being used in an unauthorised manner by contacting our customer service representatives by e-mail,


Although we will take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on our website are as up-to-date as possible, the information appearing on the website at any particular time may not always reflect the position at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer's display accurately reflects the Products.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available.

To the extent permitted by applicable law, Susannah Black disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.


To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


When you use our website, you'll see that we offer you recommendations, showing products we think you might like.  These are based on your past purchases, top sellers, ratings and recently-viewed products.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on Details of the products we recommend are correct at the time recommendations are originally made to you but can be subject to change without notice.


These Terms & Conditions also govern any submissions you make on any Susannah Black related third party website or pages such as our Facebook page, Twitter or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Susannah Black or its employees and Susannah Black is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms & Conditions and the third party social networking sites’ own terms of use, as applicable.


By placing an order for Products through you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the website by pressing the confirm order button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid email address). We will then send you an email confirming receipt, the details of your order and cost of delivery which will be added to the purchase price.

Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order. Our acceptance of your order will take place only when we dispatch the Product(s) to you.

If we cannot supply you with the product or service you ordered, we will not process your order and will inform you of this. If you have already paid for the Product(s) we will refund you in full as soon as reasonably possible.

All products that you order through our website will remain the property of Susannah Black until we have received payment in full from you for those Products.

If your order hasn’t arrived yet, please contact us within 30 days of the expected delivery date.

If there’s one or more item(s) missing from your order, please contact us within 30 days of receiving your order.


Delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.


If you're not around when we deliver your order, we'll try to leave it with a neighbour or elsewhere if there's a safe place. We may take it back to the depot if there's no safe place. The courier will leave a card to advise you of either a failed delivery or where they have left your parcel. A safe place is one that is deemed secure, dry and is at the discretion of the courier.

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Occasionally, the supply of your Product(s) may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.


If you are a UK/EU consumer, you have the legal right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days beginning the day after you receive the Product(s). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

If you wish to cancel (or are considering cancelling) your order, please be aware of the following terms that apply:

  • Damaged or incorrectly supplied products: You should check all Products you receive against your order. If the Products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail) within a reasonable period of time. You must then return the Products to us as soon as possible.
  • Other cancelled products: If you want to cancel Products that are not damaged or incorrectly supplied, then in order to qualify for a full refund (including any delivery charges you paid for) you must inform us of this within 365 days following the date you received the Products. You must take reasonable care of the Products and not use them. Products should then be returned to us in their original packaging, where possible.

If you notify us that you wish to cancel your order within 365 working days following the date of receipt of the Products, we will process your refund as soon as possible (and in any case within 30 calendar days) after receiving your notice of cancellation. You must then return the Products to us as soon as possible. Unless the Products are faulty or not as described, you will be responsible for the cost of returning them to us (but you may use any prepaid returns labels attached to your delivery note to save you the cost of postage).

If you do not notify us of your intention to cancel your order within the 365 working day time limit we will not be obliged to refund the original delivery charges for your Products and we may request the return of the Products by recorded delivery (or other secure delivery), at your cost. We will process your refund after the Products have been returned to us, as long as we receive them within 365 days of the date that they were delivered to you.

In the case of damaged or incorrectly supplied goods, we may offer you a substitute or replacement Product. In any case you must return the faulty, incorrect or substitute Products to us as soon as possible and we will cover the cost of return.

Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for Products which are damaged on return.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the Products to us.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).


Subject to the exclusions set out in these Terms & Conditions, if you're not completely happy with any Product, we'll exchange it or give you a refund, provided that it's returned to us within 365 days of delivery in its original condition, unworn, unwashed, and with all labels attached. Please make sure that bottoms are tried on over your own underwear, and when trying on bras or other garments avoid make up or lotions coming into contact with the item. You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.

Certain other Products may be excluded from our returns policy but this will be clearly stated on the product page before you purchase.



While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the website (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms & Conditions.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these Terms & Conditions will affect these legal rights.


These Terms & Conditions apply from 1st November 2013 for all use of the website after this date. We may occasionally amend these Terms & Conditions to reflect regulatory requirements and changes in our information collection and disclosure practices. Any new terme will automatically be effective when it is published on the website. We therefore suggest that you return here regularly to view our most up to date Terms & Conditions.

Third party rights
Only you and Susannah Black shall be entitled to enforce these Terms & Conditions. No third party shall be entitled to enforce any of these Terms & Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement
These Terms & Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Any matter that arises out of your use of our website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms & Conditions to any third party at our discretion.

If you breach these Terms & Conditions and we take no immediate action, this does not mean that we will  not be entitled to assert our rights and remedies at a later date.

Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


We may use your contact details to send you further information on Susannah Black products, to keep you up-to-date on goods, services, new collections and promotional offers you may be interested in and for research purposes.

If you would prefer not to receive such information or be a part of such research at any time, please email or write to us using the contact details set out below.


You can contact us by email on:

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