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FAQs

1.  What are your delivery charges?

We offer FREE DELIVERY on all items (no minimum spend required) unless stated otherwise within the product description.

It usually takes 3-6 working days for delivery from the day you place your order. The Royal Mail delivery option is recorded for extra security. If you are not at home during the day, you can collect your package from your local post office, as a signature is required.

Occasionally we offer free products which do have a delivery charge, the total delivery charge for these items will be in the Order Summary at checkout. Free products usually have a longer delivery time and can take up to 30 - 60 days to reach your address. Please be sure to check the product description to check the delivery estimate time.

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.

 

2.   Can I return an item?

Of course! We offer a 365 day returns policy even if you've used the items. You must notify us of an order cancellation within 365 working days of receiving the product. Please make sure you try on the underwear over clothing, for hygiene reasons.

 

3.   Is the whole ordering process discreet?

Yes! Our whole process keeps your information private and anonymous.

  • YOUR BANK STATEMENT WILL SAY SB
  • YOUR PARCEL WILL BE 100% UNBRANDED
  • YOUR RETURNS ADDRESS DOES NOT MENTION SUSANNAH BLACK

4.   Which payment methods do you accept?

We accept payment online by Paypal, Visa, Mastercard, American Express, Bitcoin, Apple Pay and Android Pay.

 

5.   Is VAT charged online?

VAT is charged at 20% for all orders and is included in the retail price.

 

6.   What is the underwear made of?

The products material is stated in the description.

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